Your Privacy Matters

Privacy Policy

Last Updated: January 1, 2026

Terms & Conditions Privacy Policy Refund Policy Legal Disclaimer

1. Information We Collect

At AlwaysTivi, we strictly respect user privacy and operate under a minimalist data-collection philosophy. We only collect the minimal personal data required to deliver, maintain, and activate your subscription.

Contact Information: Your primary email address (to deliver M3U playlist credentials, receipts, and customer service updates).
Optional Details: Full name or WhatsApp contact number when provided by you via support forms.
Technical Data: Device platform (e.g. Firestick, Samsung TV, Android) and MAG Box MAC addresses when manually supplied for account pairing.

🔒 Zero Activity Logging: We do NOT log, monitor, or track the specific channels, movies, sports, or streams that you watch. Your viewing history remains completely private.

2. Payment & Financial Information

AlwaysTivi does NOT store or process your complete credit card numbers, CVV security codes, or banking login credentials on our servers. All financial transactions are securely processed through PCI-compliant external payment gateways (PayPal, Stripe, CashApp) utilizing encrypted SSL connections.

3. How We Use Collected Data

Your information is used strictly for legitimate business and technical operations:

Generating and provisioning your IPTV portal login credentials.
Sending transactional emails (invoices, setup guides, renewal notifications).
Troubleshooting technical connectivity issues via WhatsApp or email.
Preventing fraudulent orders and server abuse.

4. Information Sharing & Third Parties

We do not sell, rent, lease, or trade your personal data to advertising companies, marketers, or data brokers. Data is only communicated to trusted technical vendors (e.g., transactional email dispatch services) strictly necessary for delivering your service.

5. Cookies & Tracking Technologies

Our website utilizes standard session cookies to remember language preferences, shopping cart status, and basic visitor analytics (via Cloudflare). You can disable cookies in your web browser settings at any time without forfeiting access to our website.

6. Data Security

We implement modern security safeguards including 256-bit SSL encryption across all web pages, firewalls, and restricted administrative database access to prevent unauthorized disclosures.

7. Your Rights

You have the right to request a copy of the personal information we hold about you or request its permanent deletion from our activation databases. To exercise your privacy rights, please email [email protected].